Refund policy

At Shoes Experts, we want you to love your handcrafted leather shoes. If for any reason you are not satisfied with your purchase, we offer a simple and fair return and refund process.

✅ Eligibility for Return

• You may return your order if:

  • The shoes have any manufacturing fault/defect.

  • You received the wrong size, color, or design.

  • You are not satisfied with the product for any reason.

⏳ Return Window

• Returns must be requested within 7 days of receiving your order.

📦 How to Return

1. Please contact us with your order number and reason for return.

2. Ship the shoes back to our mentioned return address

3. The product must be unused, in its original condition, and with packaging intact.

💵 Refund Process

• Once we receive and inspect your return, we will process your refund.

• Refunds are issued within 7–10 business days to your original payment method.

• Shipping charges (if any) are non-refundable.

🔄 Exchanges

• If you would like to exchange for a different size or design, please mention it while contacting us.

ℹ️ Need Help?

For any questions regarding returns and refunds, please reach us.